Frequently Asked Questions

In most jurisdictions, yes. Requirements can differ by judge, county, or agency. Please check with your referring agency before booking to confirm they accept telehealth evaluations.

Important: We do not provide any evaluation services in Nebraska.

See states where our evaluations have been accepted: view accepted states.

Yes—our service is 100% online. Some areas require in-person or treatment-program-based evaluations. Please confirm with your court or officer whether telehealth is accepted for your case.

Yes. With your permission, we’ll securely send your report to the contacts you specify.

Standard: ~48 hours after your session. Expedited: ~24 hours after your session—both when no extra steps are required.

Testing, third-party verifications, or missing documents may extend timelines. We’ll keep you updated.

We send a secure PDF to you. With your permission, we can also send it to your attorney, probation officer, or other agency contact.

We prioritize urgent cases and offer expedited appointments, but final delivery can depend on required testing or third-party responses. Book early when possible.

• A quiet, stationary location (not driving or doing anything hazardous).
• Reliable internet and a device with camera/microphone (computer or laptop preferred).
• The free Zoom app: download Zoom.
• Government ID for verification.

Please do not join under the influence of alcohol or drugs. Counselors may end and reschedule a session for safety; rescheduling fees may apply.

Upload them securely while completing your pre-appointment questionnaire. Helpful items include court orders, prior treatment/education completions, driving history, arrest records, toxicology results (last 12 months), and any forms that need our signature.

Yes. Rescheduling is available—please see our Refund Policy for timelines and fees related to late changes or no-shows.

No. We do not accept or bill any form of insurance. All services are self-pay. Installment options may be available at checkout via a third-party provider (their terms and conditions apply).

Major debit/credit cards. Some clients use HSA/FSA—check your plan rules. Payment is due at booking.

Please review our Refund Policy and Pricing & Payment Transparency before booking. Once an appointment occurs or work begins, refunds may be limited.

We use secure systems and limit sharing to what’s needed for your case. With your permission, we can forward reports to your attorney, officer, or employer.

Upload them through the pre-appointment questionnaire. This keeps everything tied to your case and encrypted in transit.

Yes—with your written permission. Ask us for a release form and we’ll send records to the specific person or agency you designate.

• Initial SAP session (telehealth)
• Complete SAP recommendations (education/treatment as assigned)
• Follow-up SAP session to verify completion
• Return-to-Duty documentation issued after both sessions and requirements are met

Standard: ~48 hours after your follow-up session. Expedited: ~24 hours after your follow-up session—both when no extra steps or third-party delays exist.

It may include education (e.g., online modules) or treatment (e.g., counseling groups, individual therapy). You must complete the assigned level of care before the follow-up session can be conducted.

A DOT SAP is a substance abuse professional who meets specific federal training, testing, and credential requirements to make Return-to-Duty determinations under 49 CFR Part 40.

Yes—our SAP sessions are conducted via secure video. You’ll need a reliable internet connection and a device with a camera and microphone in a stationary, private location.

Your employer’s Designated Employer Representative (DER) coordinates your RTD test and implements the SAP’s follow-up testing plan after you are eligible to resume safety-sensitive duties.

For CDL drivers under FMCSA, a SAP or MRO may have Clearinghouse responsibilities tied to your case status. We’ll guide you on any actions required on your end within the Clearinghouse portal.

• Education/treatment providers (you pay them directly)
• Drug/alcohol testing costs (e.g., RTD, follow-up tests)
• Employer/consortium testing administration fees

After you become eligible to return to safety-sensitive duty, your SAP prescribes unannounced follow-up tests (number and frequency) for your employer to administer over a set period.

We support SAP evaluations across DOT modes (e.g., FMCSA, FAA, FRA, FTA, PHMSA, USCG) subject to mode-specific requirements. We do not offer services in Nebraska.

• Photo ID
• Incident/test documentation (positive/refusal details)
• Contact for your DER/employer (if applicable)
• Any prior education/treatment records

You can upload documents securely with your pre-appointment questionnaire.

Yes—expedited appointments are available. Final RTD timing still depends on completing recommendations, follow-up testing steps, and any third-party timelines.

Our clinical team averages 10+ years of experience and has completed 2,500+ assessments. Counselors hold credentials from the IC&RC or affiliated boards, including:

• Internationally Certified Alcohol & Drug Counselor (ICADC)
• Certified Alcohol & Drug Counselor I (CADC-I)
• Certified Alcohol & Drug Counselor II (CADC-II)
• Certified Advanced Alcohol & Drug Counselor (CAADC)
• Substance Abuse Professional (SAP) — DOT-qualified
• Certified Clinical Supervisor (CCS)
• Certified Criminal Justice Addictions Professional (CCJP)

Right now, our counselors speak English. If you don’t speak English, you can still complete the process:

• Fill out the questionnaire accurately (you can use our site’s translation tool at the bottom-left of the screen).
• Have a translator present during the video session (a paid interpreter or a trusted friend/family member).

Not always. Many evaluations can be completed without lab screening. However, your counselor may require a test based on your case. If so, you must complete it before we can finalize your report.

Testing (urine/hair) must be done at a certified lab or urgent care. These costs are not included in our fee. If you decline required screening, refunds are not available per our Refund Policy.

Your report outlines findings and, if applicable, recommendations (e.g., classes, counseling, treatment, or a mental-health referral). If your court/agency mandates participation, you’ll need to complete those steps and provide proof to them.

For personal or employment use, you can use the report’s insights for next steps and retain it for your records.