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Exploring FAQs: Online Evaluations Simplified

We know you might have questions about and how it works. This frequently asked question (FAQ) section is here to give you the info you need to make smart choices. Whether you want to know about our evaluation process or how we keep your info safe, you’ll get your answers here. Questions and Answers: is an online platform offering drug and alcohol evaluations in a convenient and confidential manner. Our goal is to empower individuals to make informed decisions about their health and life choices.

We take your privacy seriously. Our secure online platform and strict privacy policies ensure the confidentiality and security of your personal information throughout the evaluation process.

Certainly! Our platform is accessible from any location with an internet connection, allowing you to conveniently complete the evaluation process from the comfort of your chosen space.

Yes, your evaluation results are kept strictly confidential. We uphold the highest standards of privacy and ensure that your information remains secure.

A telehealth session or appointment is a session done remotely using digital tools like video calls, phone calls, or messaging. It allows you to access services from home, providing convenience and flexibility. Before the appointment, you’ll set up the necessary technology, ensuring a good internet connection. During the session, you’ll discuss your health with a clinician just as you would in person. These appointments are secure and comply with privacy laws like HIPAA.

Our staff utilizes Zoom for our telehealth appointment sessions, which is a video conferencing app you can use on a smartphone, tablet, or computer/laptop.

Right now, our counselors only speak English. But if you don’t speak English, don’t worry, we’ve helped non-English speakers before. You must fill out the questionnaire accurately (you can use the translation tool on our website located at the bottom left of the screen, if necessary). Then, you must have a translator during the video session. This translator could be someone you pay or a friend or family member willing to help out.

We strive to give you quick results, but sometimes, it can take a bit longer for a few reasons. Participation level is one factor; we need a follow-up call before certifying the results. Some cases are also more complicated, or we may lack the necessary information. Nevertheless, we’re committed to delivering accurate results as fast as we can. Most clients receive their regular assessment results within 48 hours. If you choose the expedited option, you’ll usually get your results on the same day after our follow-up chat.

We’re confident in the quality of our evaluation reports. If a report is rejected by the requesting party, we offer a 100% refund. Limitations and conditions apply; check our Refund Policy page for more information.

We currently do not accept insurance for our evaluation services. To make our services affordable and accessible, we provide transparent, affordable pricing.

If you’re passionate about empowerment, innovation, and compassion, we’d love to hear from you. Visit our Careers page to explore opportunities and submit your application.

We’re committed to Environmental, Social, and Governance (ESG) values. Our paperless operations reduce our environmental impact, and our services prioritize well-being, equality, and ethical practices.

Drug and Alcohol Evaluation Questions and Answers:

Yes, all of our counselors are addiction professionals regulated by the appropriate boards. The final report is detailed and includes information about previous substance use as well as a diagnostic impression and/or further recommendations.

Our online evaluations are trusted by judges, lawyers, probation officers, big companies, and government agencies. The reports we provide are in standard legal formats and are signed by certified or licensed counselors, which makes them easy for professionals like judges and probation officers to understand. Sometimes, though, you might need an in-person assessment to meet specific rules. If that’s the case, the details will be in your paperwork.

For a list of states that have approved our assessments, click here.

To make sure you’re following the rules, it’s a good idea to check with the agency or person requesting the assessment. If you’d like, our counselors can help with this. Just reach out to us through our Contact page.

Starting your drug and alcohol evaluation is simple and convenient—you can begin whenever you’re ready. The first step is to visit the Start Now page, where you can book an appointment and make a payment for services. Once you’ve booked the appointment and made the payment, you’ll immediately gain access to complete the online questionnaire, which should be completed before your appointment. Then, at your scheduled appointment, you’ll meet with the counselor to complete the evaluation process via video. Following the video session, you’ll receive the results via encrypted email.

The final evaluation report will always be sent to you initially. According to the law, we cannot share your private health information (PHI) without your written consent. If you want the results sent directly from us or if someone requests the report from us, simply inform our staff during the call or when you submit your questionnaire. We will then guide you through filling out the necessary form to release your information.

It depends. Not everyone has to take a drug test in our process. Sometimes, a counselor might suggest a drug test to help with a report or to rule out a certain diagnosis. If a drug test is suggested, it will be done by another provider, and you’ll need to go to a place that’s easy for you to get to, at your expense.

The results provide valuable insights. Depending on the purpose of your evaluation, you can use these insights for personal growth, legal requirements, or intervention if needed.

DOT SAP Evaluation Questions and Answers:

A DOT SAP evaluation, mandated by the Department of Transportation (DOT), is an assessment conducted by a Substance Abuse Professional (SAP) to determine if an employee in safety-sensitive positions can safely return to duty after violating DOT drug and alcohol regulations.

If you’ve violated DOT drug and alcohol regulations, you’re required to complete a DOT SAP evaluation before returning to safety-sensitive duties. This evaluation helps ensure the safety of yourself and others in the workplace.

The FMCSA Clearinghouse is a secure online database that serves as a central repository for commercial motor vehicle (CMV) drivers’ drug and alcohol program records. It was established by the Federal Motor Carrier Safety Administration (FMCSA) to improve safety on the roads by providing employers, the FMCSA, State Driver Licensing Agencies (SDLAs), and other authorized users with real-time access to information about drug and alcohol program violations committed by CDL drivers.

Once you meet with one of our counselors via video for your initial evaluation, they will guide you in assigning your case to them in the FMCSA. This is a required step that allows our counselor to provide key updates about your case in the FMCSA Clearinghouse.

To assign your case to a SAP in the FMCSA Clearinghouse, follow these steps:

Step 1: Log in to your Clearinghouse account

  • Log in to your Clearinghouse account using your username and password. If you don’t have an account yet, you’ll need to create one.

Step 2: Navigate to the ‘My Dashboard’ section

  • Once logged in, navigate to the ‘My Dashboard’ section of the Clearinghouse. This section contains options for managing your account and cases.

Step 3: Select ‘Assign a Case’

  • Look for the option to ‘Assign a Case’ or ‘Initiate an Assignment’ within the ‘My Dashboard’ section. Click on this option to proceed.

Step 4: Enter driver information

  • Enter the required information about the driver whose case you want to assign to a SAP. This may include the driver’s CDL number, name, and date of birth.

Step 5: Choose a SAP

  • Once the driver’s information is entered, you’ll be prompted to select the name of the SAP from the list of counselors in the Clearinghouse database.

Step 6: Monitor the status

  • Keep track of the assignment’s status through your Clearinghouse account. You’ll receive notifications and updates as the SAP progresses through the evaluation process.

Our virtual/remote DOT SAP evaluations are conducted via secure video conferencing platforms (Zoom), allowing you to complete the evaluation from the comfort of your own location. We adhere to all DOT guidelines and ensure confidentiality throughout the process.

Our team consists of qualified Substance Abuse Professionals (SAPs) who are certified to conduct DOT SAP evaluations. They have extensive experience in the field and adhere to DOT regulations to provide thorough and unbiased assessments.

After you make a payment for the evaluation, you’ll complete a questionnaire. During the questionnaire, you’ll need to provide details about your violation, such as the type of violation and date of the violation. Additionally, any relevant medical records or treatment documentation should be submitted for review.

The time it takes to return to duty varies for each individual and can only be determined after completing the initial evaluation with a substance abuse professional. No substance abuse professional or counselor can predict the duration of your process before this evaluation.

The Department of Transportation (DOT) requires everyone to complete substance abuse education classes if there is no risk for a substance use disorder or no symptoms for a substance use diagnosis. These classes can range from 4 to 16 hours, depending on your situation.

The entire DOT evaluation and return to duty process includes:

  1. Initial Evaluation: Conducted by a substance abuse professional (SAP).
  2. Completing Recommendations: Based on the initial evaluation, which may include education classes or treatment.
  3. Follow-up Evaluation: To assess progress and readiness.

After completing these steps, you can be designated as retest eligible and take the DOT retest. This retest must be ordered by an employer or potential employer. Upon passing the retest, you can return to work.

Whether you need classes or treatment following a drug and alcohol evaluation depends on various factors, like what the evaluation reveals and what the evaluator suggests. If the evaluation says you have a substance abuse problem or might develop one, the evaluator might suggest joining classes, therapy, or a treatment program. But if the evaluator determines you don’t show signs of a substance abuse problem and aren’t likely to develop one, they’ll recommend suitable education or classes, following DOT rules. According to DOT rules, at the very least, you must go through an educational intervention after a violation.

Many providers of classes/education offer both in-person and online options, so you can choose what is most convenient for you. Additionally, many providers of classes/education offer self-paced learning options, allowing you to complete the classes on your own schedule.

Most treatment providers prefer in-person treatment. However, some offer hybrid models that combine in-person and telehealth (virtual) sessions. The availability of these options will depend on the providers in your area.

Yes, our counselor will assist you in finding a provider to complete your recommendation. Additionally, our counselors are available via text and email to communicate with you openly until your case is fully resolved.

Yes, the cost of completing the recommendation (which may include classes or treatment) will be an additional out-of-pocket expense. You will need to pay a separate provider for these services. According to DOT rules and regulations, we cannot benefit financially from the recommendations we make. Therefore, you must use a different provider to complete the recommended classes or treatment.

As per DOT regulations, we are required to provide a report of the evaluation and recommendations to your employer or designated representative. However, confidentiality is maintained throughout the process, and only information relevant to your fitness for duty is disclosed.

Non-compliance with the substance abuse professional’s (SAP) recommendations may result in further disciplinary action by your employer, including termination. It’s essential to follow the SAP’s guidance to ensure compliance with DOT regulations and prioritize safety in the workplace.

Yes, virtual/remote DOT SAP evaluations are recognized by the DOT, provided they are conducted in accordance with DOT regulations and guidelines. Our team ensures full compliance with DOT requirements to ensure the validity and acceptance of the evaluation.

To begin, visit our Start Now page and select the DOT SAP evaluation you wish to proceed with. Upon booking the appointment and submitting payment, you’ll gain access to our online questionnaire, which needs to be completed before the appointment. Then, you’ll meet with the counselor for your initial evaluation during your scheduled appointment.

Thanks for checking our FAQ section. We aim for clarity and your well-being. If you need more help or have more questions, please reach out. We’re here to assist you in making informed choices.

Ready to Get Started?

If you’re ready to begin the evaluation process, visit our Start Now page to initiate the process and take the first step towards your journey with us.