Last Modified: November 4, 2023
At DrugEval.com, our aim is to give you thorough and accurate evaluation reports that meet your needs. We understand that sometimes the party requesting the evaluation might not approve of the report. In such cases, we offer a refund for the evaluation report fee. This refund policy is applicable to all evaluations purchased from November 4, 2023, onwards.
Conditions for Refund:
We issue refunds when the entity requesting the evaluation (like the court, probation department, or employer) does not approve the evaluation we completed. We will first contact the requesting party to provide any additional information needed to gain acceptance for your report. The following conditions/limitations also apply:
- Submit Proof/Documentation: To get a refund, you need to provide proof that the evaluation report was not accepted by the requesting party. This proof should include the reason for non-acceptance, be on letterhead, and include full contact information, or be sent from the requesting party’s email address.
- Notification: You must tell us about the rejection within 30 days of getting the evaluation report. Contact our customer support team to start the refund process.
- Evaluation Report Integrity: The evaluation report must stay unchanged and in its original condition. If you make any changes to the report, you may not be eligible for a refund.
In addition, if you purchase a same-day appointment/service and meet the conditions for a refund as outlined in this policy, we will issue you a refund. Please be aware that a $100 fee will be retained to cover the costs associated with promptly connecting you with a clinician. However, this fee will not apply if you purchase an Expedited Drug and Alcohol Evaluation or an Expedited DOT SAP Evaluation.
Refunds are Not Provided Under the Following Circumstances:
- Inaccurate Information Provided: We don’t give refunds if key information and case facts were not given to us or if incorrect information was provided to us (during your questionnaire, interview, or any interaction with staff).
- Refunds for Non-Participation: We don’t give refunds if you decide not to complete the evaluation process. Our services start when you request and pay for them. If you choose not to participate for any reason, we can’t issue a refund.
- In accordance with our Terms of Use, you agree to be punctual for all appointments with DrugEval.com staff. If you miss your initial appointment, you may reschedule the session once. However, failure to attend the second appointment will necessitate restarting the process with a new payment, and you will forfeit your eligibility for a refund due to non-participation.
- Multiple Use Incompatibility: Refunds are not provided if your evaluation was accepted in one context (e.g., court) but not accepted in another (e.g., by a motor vehicle department).
- Disagreement with Evaluation Findings: Refunds are also not provided if the client does not agree with the findings of the evaluation, including diagnostic findings and recommendations.
How to Request a Refund:
To request a refund, submit a support ticket to the Contact and Support Page. Submit the proof of rejection by the requesting party and any other requested information.
Refund Process:
We will start the refund process once we get your refund request and verify the documentation. Refunds will be sent using the original payment method used for the evaluation report purchase.
Please wait up to 10 business days for the refund to show in your account after it’s processed.
Questions or Concerns:
Contact our customer support team if you have any questions or concerns about our refund policy. We’re here to help you and ensure your satisfaction with our services.
