Last Modified: December 5, 2024

At DrugEval.com, our aim is to provide you with thorough and accurate evaluation reports that meet your needs. We understand that the party requesting the evaluation sometimes might not approve the report. In such cases, we offer a refund for the evaluation report fee. This refund policy applies to all evaluations purchased from November 4, 2023, onwards.

Conditions for Refund:

We only issue refunds when the entity requesting the evaluation (like the court, probation department, or employer) does not approve the evaluation we completed. The following conditions/limitations also apply:

1. Submit Proof/Documentation: To get a refund, you need to provide proof that the evaluation report was not accepted by the requesting party. This proof should include the reason for non-acceptance, be on letterhead, and include full contact information, or be sent from the requesting party’s email address.
2. Notification: You must tell us about the rejection within 30 days of getting the evaluation report. Submit a support ticket to start the refund process.
3. Evaluation Report Integrity: The evaluation report must stay unchanged and in its original condition. If you make any changes to the report, you may not be eligible for a refund.

Once we receive your refund request with the required documentation, we will contact the requesting party to provide any additional information needed to gain acceptance for your report.

Appointments booked by phone for the same day or outside regular business hours may have an additional fee. Refunds for these appointments follow our standard policy but will include a $100 deduction to cover expedited clinician access.

Refunds are Not Provided Under the Following Circumstances:

1. Inaccurate Information Provided: Refunds will not be issued if essential information or case details are omitted or inaccurately provided during your questionnaire, interview, or any interaction with our staff. This includes details contained in your court order. Additionally, if a court, judge, or any other requesting entity issues special instructions for your evaluation and you fail to inform our staff, you will not qualify for a refund.
2. Refunds for Non-Participation: We do not offer refunds if you choose not to complete the evaluation process. Our services begin as soon as you request and pay for them. If you decide not to participate for any reason, we cannot provide a refund.
   • In accordance with our Terms of Use, you agree to be punctual for all appointments with DrugEval.com staff. If you are unable to attend a scheduled appointment, it is essential to notify us as soon as possible. In the event that you miss an appointment, a $50 rescheduling fee will apply to continue services. Rescheduling can only be done once. If you decide not to pay the rescheduling fee or choose not to proceed with services, your initial session fee will be retained, and you will not be eligible for a refund due to non-participation.
   • Additionally, per our Terms of Use, you may be required to complete a substance screen/test as part of your evaluation. If you fail to complete any required substance screening/testing as requested by our staff, you will not be eligible for a refund due to non-participation.
3. Multiple Use Incompatibility: Refunds are not provided if your evaluation was accepted in one context (e.g., court) but not accepted in another (e.g., by a motor vehicle department).
4. Disagreement with Evaluation Findings: Refunds are not provided if the client disagrees with the evaluation’s findings, including diagnostic conclusions and recommendations. In cases where a client wishes to seek a second opinion following their DrugEval.com evaluation, they may elect to do so at their own discretion and expense. Any costs associated with obtaining a new evaluation from another agency or provider are solely the responsibility of the client. Choosing to seek a second opinion does not entitle the client to a refund for the evaluation performed by DrugEval.com staff.
5. Claimed Errors in Evaluation Reports: We do not provide refunds in cases where a client claims that an error is included in the evaluation report we have created. Our reports are prepared with the utmost care, precision, and professionalism. If you believe there is an error in the report, please submit a support ticket, and we review the concern and provide clarification or corrections if necessary.
6. Delayed Delivery: We strive to deliver all reports within the timeframes posted on our website (24 to 48 hours or less). However, these timeframes are provided for reference only and are not guaranteed. Due to various factors that may impact the delivery process, we do not provide refunds for reports sent past the 24- or 48-hour timeframe.
7. Dissatisfaction with Staff Conduct: We cannot provide refunds based on the conduct of our counseling or clinical staff during any client interaction, including video evaluation session(s). Our staff is trained to maintain a professional and respectful environment. If you experience any issues during a session, please report them to our support team immediately by submitting a support ticket so we can address your concerns appropriately. However, such issues do not entitle you to a refund.
8. Non-Refundable Evaluations: Refunds are not provided for evaluations conducted for license reinstatement, U.S. DOT SAP evaluations, divorce court, custody hearings, or professional boards (such as nursing boards, board of professional counselors, or other licensed positions).

How to Request a Refund:

To request a refund, please submit a support ticket. Our staff will collect all the required documentation to process the refund in accordance with our Refund Policy.

Refund Process:

Once we get your refund request and verify the documentation, we will start the refund process. If your refund request meets our Refund Policy, the refund will be sent using the original payment method used for the evaluation report purchase.

Please wait up to 10 business days for the refund to show in your account after processing.

Questions or Concerns:

Contact our customer support team if you have any questions or concerns about our refund policy. We’re here to help you and ensure your satisfaction with our services.