Position Overview: We are seeking a motivated and empathetic Customer Support Specialist to join our team at DrugEval.com. As a Customer Support Specialist, you will be the frontline point of contact for individuals seeking information about our services, providing exceptional assistance and guidance to ensure a positive experience.

Responsibilities:

• Serve as the first point of contact for clients, addressing inquiries and providing information about our services.
• Offer timely and accurate responses to client questions via email, live chat, or phone.
• Assist clients in navigating the evaluation process, including accessing forms and submitting payment.
• Collaborate with internal teams to ensure smooth communication and resolution of client concerns.
• Maintain accurate records of client interactions and follow up on any pending matters.
• Continuously improve customer support processes based on feedback and trends.

Qualifications:

• Bachelor’s degree in a relevant field, such as Communications, Psychology, or Business.
• Strong interpersonal and communication skills to effectively engage and assist clients.
• Empathy and patience in addressing client inquiries and providing support.
• Proficiency in using customer support software and online communication tools.
• Ability to multitask and manage time effectively.
• Detail-oriented with strong organizational skills to keep accurate records.
• Commitment to delivering exceptional customer service and a positive client experience.